TERMS & CONDITIONS
Music Infusion is current with Music Industry standards for all of our Terms & Conditions. These types of products (musical instruments, sound equipment, and items of this nature) require more specific procedures vs. what you might find with companies selling only textbooks, etc. With this in mind, we want you, our customer, to be informed with the latest helpful information that will assist you with your purchases, returns, accounting, etc.
The following Terms & Conditions apply to the use of this Web site as well as all transactions conducted via this site, mail, or over the telephone.
WHAT INFORMATION IS COLLECTED? We collect the information you give us when you place a phone order, when you complete your purchase via this Web site, when you submit information to us via out Contact Form, or subscribe to our E-Newsletter.
HOW DO WE USE YOUR INFORMATION? To process your transactions and for the express purpose of delivering the purchased product or service requested. To improve our website or customer service (based on comments/suggestions received from you). To be able to send you the necessary correspondence about your transaction, respond to inquiries, or fulfill your E-Newsletter request. After a purchase transaction is complete, your private information (i.e.: credit card number, expiration date, security code) will not be stored on our servers or in any other electronic or non-electronic storage system.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include any vendors of ours who actually ship your product directly from their warehouse to expedite shipping time; who, therefore, receive only the information necessary to ship your product via UPS, FedEx, or USPS (i.e.: your name, address & contact phone in case the driver is unable to make his/her delivery). We may also release your information when we believe release is appropriate to comply with law enforcement agencies or other collection enforcement agencies.
Payment ProcessingYou may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Music Infusion reserves the right to change its payment procedures at any time without prior notice to you. Charter/School/College/University customers may qualify for Net 30 Terms and pay via check made payable to "Music Infusion". If you are approved for this payment method, payment for merchandise is due on or before the 30-day Due Date posted on your Invoice. A Late Fee of 1.5% per month of your total purchase (including tax & shipping) will be expected on Invoices not paid by the Invoice Due Date. Checks returned for insufficient funds for any reason will be charged a $25.00 processing fee. Once two checks have been returned for insufficient funds, your Net 30 Terms will be revoked and any future purchases must be paid for by using one of the four credit cards listed above. If Music Infusion commences any action to collect amounts due on your account, you will indemnify and hold Music Infusion harmless from all expenses incurred in collection therewith, including attorney's fees.
Shipping and Delivery
SHIPPING DESTINATIONS: At this time, Music Infusion ships merchandise only to locations within the continental United States and not to International locations. Nor does Music Infusion ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.
SHIPPING CARRIERS: Standard shipments will normally be sent via UPS Ground, FedEx Ground, or USPS Mail.
SHIPMENT TIMES AND EXPEDITED SHIPPING: Items in stock, typically ship out same day or within 3-7 business days depending upon the product and the professional setup involved. If you are needing expedited shipping, please CALL IN your order at 855-537-2788 to discuss your needs and obtain your expedited rate.
DAMAGES AND LOSSES: All shipments are inspected prior to shipping from our various supplier warehouses and are shipped directly to our customers using reputable/proven shippers (such as Fed Ex, UPS, or USPS). As with any shipment, there can be unforeseeable occurrences during the transit process. Since the risk of loss and title passes to you when any merchandise is handed over to a shipping carrier - Music Infusion and our product company suppliers cannot accept responsibility for merchandise that is lost or damaged during the transit process.
Music Infusion is pleased to offer a 14-day time period to complete any "pre-authorized" product returns. (i.e.: Products must be received back into our specified facilities on or before the 14th day. Please contact Music Infusion at 855-537-2788 to request a Return Authorization. Upon approval, you will be issued a Return Authorization Number as well as specific instructions to prepare and return your item(s). All returns without proper authorization cannot be accepted and will be refused. No returned goods are accepted freight collect. Prepaid shipping will be provided and arranged for incorrect (our supplier's/shipper's error) or for defective regular stock items only. Some "Special Order" items not featured on our MusicInfusion.net website may not be returnable. Your Music Infusion Representative will let you know at the time of your order if any special circumstances are involved for your "Special Order" item(s) so that you can feel comfortable proceeding with your request.
RETURN PROCEDURE FOR A NEW/FUNCTIONING ITEM: As with any return, you must request to receive authorization from Music Infusion for your return and obtain a "Return Authorization Number" and the specific instructions for your particular return. Returned products must be returned "AS NEW". Merchandise must be returned undamaged in any original manufacturer's box and packaging (no ripped or torn packaging). You are responsible for merchandise until it safely reaches us. We are not responsible if your return merchandise gets lost. Do NOT use the US Postal Service for any returns. We recommend (unless otherwise instructed) UPS Ground or Fed Ex Ground. Please be sure that your items are INSURED for the FULL retail value and KEEP your Shipping/Tracking Number Paperwork. Returns lost during shipping may not be credited unless a tracking number is available. Approval for full refund based on condition of returned item(s) is subject to final determination by Music Infusion &/or our product suppliers.
DEFECTIVE GOODS: Music Infusion strives to carry only top, brand-name products. It is a rare occurrence that any item be delivered "defective". But, in case the unforeseen should occur, defective goods will be repaired or exchanged as warranted by the specific manufacturer or authorized distributor. A detailed description of the defect (and, in some cases, photos) will be required for all defective items. A "Return Authorization" may be required for certain situations.
NON-RETURNABLE ITEMS: All sales are final on any "used" items - no returns, exchanges, or refunds. Also, due to certain legal, copyright, and health restrictions, computer software, books, DVDs, videos, sheet music, songbooks, CDs, reeds, ear buds, cleaning products, vintage items, opened strings, and tubes are non-returnable.
RESTOCKING/HANDLING FEES: Non-defective returns, as well as cancelled orders (that have already been shipped) are subject to a 15-20% Restocking/Handling Fee (depending on the product). A "Return Authorization" must also be requested for these types of returns.