TERMS & CONDITIONS

Music Infusion is current with Music Industry standards for all of our Terms & Conditions. These types of products (musical instruments, sound equipment, and items of this nature) require more specific procedures vs. what you might find with companies selling only textbooks, etc. With this in mind, we want you, our customer, to be informed with the latest helpful information that will assist you with your purchases, returns, accounting, etc.

The following Terms & Conditions apply to the use of this Web site as well as all transactions conducted via this site, mail, or over the telephone.

Legal Notice

All notices from Music Infusion to you may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from you to Music Infusion shall be made by USPS First Class Mail to our address at: Post Office Box 341133, Sacramento, California 95834. Delivery shall be deemed to have been made by you to Music Infusion five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of: Music Infusion, Copyright © 2005-2017 Music Infusion. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2005-2017 Music Infusion. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Music Infusion. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Music Infusion or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Although unlikely and unintentional, information on this site may contain technical inaccuracies or typographical errors. Music Infusion and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Music Infusion believes that customer conduct violates applicable law or is harmful to the interests of Music Infusion and its subsidiaries.

Competitive Pricing

Music Infusion will always offer the most competitive prices possible. But, due to unforeseen manufacturer informational updates and/or price increases, product content/pricing on our website is subject to change without notice.

Product Availability

Music Infusion will always offer the most competitive prices possible. But, due to unforeseen manufacturer informational updates and/or price increases, product content/pricing on our website is subject to change without notice. We will gladly refund your money or offer you the choice of a comparable alternative, adjusting any price differences.

Privacy Policy

WHAT INFORMATION IS COLLECTED? We collect the information you give us when you place a phone order, when you complete your purchase via this Web site, when you submit information to us via out Contact Form, or subscribe to our E-Newsletter.

HOW DO WE USE YOUR INFORMATION? To process your transactions and for the express purpose of delivering the purchased product or service requested. To improve our website or customer service (based on comments/suggestions received from you). To be able to send you the necessary correspondence about your transaction, respond to inquiries, or fulfill your E-Newsletter request. After a purchase transaction is complete, your private information (i.e.: credit card number, expiration date, security code) will not be stored on our servers or in any other electronic or non-electronic storage system.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include any vendors of ours who actually ship your product directly from their warehouse to expedite shipping time; who, therefore, receive only the information necessary to ship your product via UPS, FedEx, or USPS (i.e.: your name, address & contact phone in case the driver is unable to make his/her delivery). We may also release your information when we believe release is appropriate to comply with law enforcement agencies or other collection enforcement agencies.

Payment Processing

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Music Infusion reserves the right to change its payment procedures at any time without prior notice to you. Charter/School/College/University customers may qualify for Net 30 Terms and pay via check made payable to "Music Infusion". If you are approved for this payment method, payment for merchandise is due on or before the 30-day Due Date posted on your Invoice. A Late Fee of 1.5% per month of your total purchase (including tax & shipping) will be expected on Invoices not paid by the Invoice Due Date. Checks returned for insufficient funds for any reason will be charged a $25.00 processing fee. Once two checks have been returned for insufficient funds, your Net 30 Terms will be revoked and any future purchases must be paid for by using one of the four credit cards listed above. If Music Infusion commences any action to collect amounts due on your account, you will indemnify and hold Music Infusion harmless from all expenses incurred in collection therewith, including attorney's fees.

Sales Tax

Music Infusion charges no Sales Tax except for items shipping to California-based customers. Our current Sales Tax Rate is 8.25%.

Shipping and Delivery

SHIPPING DESTINATIONS: At this time, Music Infusion ships merchandise only to locations within the continental United States and not to International locations. Nor does Music Infusion ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands.

SHIPPING CARRIERS: Standard shipments will normally be sent via UPS Ground, FedEx Ground, or USPS Mail.

SHIPMENT TIMES AND EXPEDITED SHIPPING: Items in stock, typically ship out same day or within 3-7 business days depending upon the product and the professional setup involved. If you are needing expedited shipping, please CALL IN  your order at 855-537-2788 to discuss your needs and obtain your expedited rate.

DAMAGES AND LOSSES: All shipments are inspected prior to shipping from our various supplier warehouses and are shipped directly to our customers using reputable/proven shippers (such as Fed Ex, UPS, or USPS). As with any shipment, there can be unforeseeable occurrences during the transit process. Since the risk of loss and title passes to you when any merchandise is handed over to a shipping carrier - Music Infusion and our product company suppliers cannot accept responsibility for merchandise that is lost or damaged during the transit process.

As with any delivery, please inspect the delivery upon receipt and report any damage or shortages to the delivery driver. In case of any shortage, recheck the carton and packing materials. Check inside any instrument cases and accessory pockets. If you gather your box after the delivery driver leaves and discover any damage, loss, or non-functionality of your merchandise, please notify Music Infusion within 3 days of delivery for further instruction. Keep the merchandise, boxes, and all interior packing materials together for inspection by a delivery agent until the claim is resolved. Please also take into consideration that your items may be arriving in separate boxes and may not arrive on the same day. Any shortages must be reported within 3 days of receipt (this is standard policy).

Order Cancellations

Music Infusion is known for their fast turn-around times with order processing. So, PLEASE ORDER CAREFULLY. Once orders are received by Music Infusion, they are usually processed the SAME BUSINESS DAY or, at the very latest, the next business day. Once the items have shipped, your order cannot be "cancelled". You must request a "Return Authorization" at that point (instructions below in "Return Policies") and a 15-20% Restocking Fee may be imposed.

Return Policies

Music Infusion is pleased to offer a 14-day time period to complete any "pre-authorized" product returns. (i.e.: Products must be received back into our specified facilities on or before the 14th day. Please contact Music Infusion at 855-537-2788 to request a Return Authorization. Upon approval, you will be issued a Return Authorization Number as well as specific instructions to prepare and return your item(s). All returns without proper authorization cannot be accepted and will be refused. No returned goods are accepted freight collect. Prepaid shipping will be provided and arranged for incorrect (our supplier's/shipper's error) or for defective regular stock items only. Some "Special Order" items not featured on our MusicInfusion.net website may not be returnable. Your Music Infusion Representative will let you know at the time of your order if any special circumstances are involved for your "Special Order" item(s) so that you can feel comfortable proceeding with your request.

RETURN PROCEDURE FOR A NEW/FUNCTIONING ITEM: As with any return, you must request to receive authorization from Music Infusion for your return and obtain a "Return Authorization Number" and the specific instructions for your particular return. Returned products must be returned "AS NEW". Merchandise must be returned undamaged in any original manufacturer's box and packaging (no ripped or torn packaging). You are responsible for merchandise until it safely reaches us. We are not responsible if your return merchandise gets lost. Do NOT use the US Postal Service for any returns. We recommend (unless otherwise instructed) UPS Ground or Fed Ex Ground. Please be sure that your items are INSURED for the FULL retail value and KEEP your Shipping/Tracking Number Paperwork. Returns lost during shipping may not be credited unless a tracking number is available. Approval for full refund based on condition of returned item(s) is subject to final determination by Music Infusion &/or our product suppliers.

DEFECTIVE GOODS: Music Infusion strives to carry only top, brand-name products. It is a rare occurrence that any item be delivered "defective". But, in case the unforeseen should occur, defective goods will be repaired or exchanged as warranted by the specific manufacturer or authorized distributor. A detailed description of the defect (and, in some cases, photos) will be required for all defective items. A "Return Authorization" may be required for certain situations.

NON-RETURNABLE ITEMS: All sales are final on any "used" items - no returns, exchanges, or refunds. Also, due to certain legal, copyright, and health restrictions, computer software, books, DVDs, videos, sheet music, songbooks, CDs, reeds, ear buds, cleaning products, vintage items, opened strings, and tubes are non-returnable.

RESTOCKING/HANDLING FEES: Non-defective returns, as well as cancelled orders (that have already been shipped) are subject to a 15-20% Restocking/Handling Fee (depending on the product). A "Return Authorization" must also be requested for these types of returns.

RETURN PROCESSING:Please allow approximately 2 weeks for returns to clear and process. Credit card purchases are credited back to the original credit card. All other purchases are refunded by company check or your Invoice will be re-issued or adjusted accordingly.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Music Infusion makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Music Infusion SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Music Infusion BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Product Warranties

Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Music Infusion.

Void Where Prohibited

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Music Infusion and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

Governing Law

In the event of litigation both parties agree that the Law of the State of business registration of Music Infusion shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

Miscellaneous

The Terms and Conditions constitute the entire agreement between you and Music Infusion with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Music Infusion with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Music Infusion. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.